Terms and Conditions

Effective Date: April 3, 2026

These Terms of Service (“Terms”) govern your access to and use of Restova.co.tz (the “Platform”), which is owned and operated by Wazoefu Technology Ltd (“Restova”, “we”, “our” or “us”). By accessing or using the Platform, creating an account, submitting an inquiry, or advertising your business on Restova, you agree to be bound by these Terms.

If you do not agree with these Terms, you must not use the Platform.

 

1. Nature of the Platform

Restova is an online marketplace and advertising platform that connects travelers with tour operators, safari companies, travel agents, accommodations and related travel businesses.

Restova is not a tour operator, travel agent, travel agency, transport provider, accommodation provider, or seller of tours. Travelers cannot book and pay for tours directly through Restova unless explicitly stated otherwise.

Any inquiry submitted through Restova is sent directly to the listed business. All further communication, pricing, negotiations, contracts, payments, bookings, cancellations and disputes take place directly between the traveler and the business.

Restova is not a party to any agreement between travelers and businesses and is not responsible for the acts, omissions, products, services, conduct or performance of any business listed on the Platform.

2. Eligibility

You may use the Platform only if:

  • You are at least 18 years old;

  • You have the legal authority to enter into a binding agreement;

  • Any information you provide is true, accurate and complete.

If you are using the Platform on behalf of a company or organization, you represent that you are authorized to bind that entity to these Terms.

3. Business Listings and Tour Information

Businesses advertising on Restova must ensure that all information submitted to the Platform is:

  • Accurate, current and truthful;

  • Not misleading or deceptive;

  • Compliant with all applicable laws and regulations;

  • Supported by any required licenses, registrations, insurance or permits.

 

This includes, but is not limited to:

  • Company names and contact details;

  • Tour descriptions and itineraries;

  • Prices, rates and inclusions;

  • Availability and travel dates;

  • Photos, videos, logos and promotional materials.

 

Businesses must promptly update any information that becomes inaccurate or outdated.

Restova reserves the right to edit, reject, suspend, remove or modify any listing, image, review or other content at any time and for any reason, including where we believe the content:

  • Is inaccurate, misleading or incomplete;

  • Infringes intellectual property rights;

  • Violates these Terms or applicable law;

  • Harms the reputation or operation of the Platform.

4. Inquiry and Lead Fee Policy

Restova may charge businesses for traveler inquiries or leads received through the Platform.

A chargeable inquiry occurs when a traveler submits an inquiry form, request, message or other contact through Restova and the inquiry is delivered to the business.

 

Unless otherwise stated:

  • The applicable fee is deducted automatically from the business account balance;

  • Inquiry fees are charged once the inquiry is successfully delivered, regardless of whether the traveler later books a tour or responds further;

  • Inquiry fees are non-refundable except in cases of duplicate, fraudulent or invalid inquiries, as determined solely by Restova;

  • Businesses are responsible for maintaining a sufficient prepaid balance in their account.


If a business account balance reaches zero or becomes negative:

  • Restova may pause, hide or remove listings;

  • New inquiries may be blocked;

  • The business may be required to top up its account before continuing to use the Platform.


Restova reserves the right to change its pricing, fees or billing model at any time upon reasonable notice.

5. Response Obligations

Businesses agree to respond to traveler inquiries promptly and professionally.

Unless otherwise stated, businesses should respond within 72 hours.

Restova may suspend or reduce the visibility of businesses that:

 

  • Repeatedly fail to respond to inquiries;

  • Receive excessive complaints;

  • Provide poor customer service;

  • Mislead or abuse travelers.

6. Best Price and Non-Circumvention

Businesses agree that the prices, offers and terms shown on Restova will be equal to or better than those offered through their own websites, social media pages or other sales channels for the same tour or service.

Businesses may not intentionally use Restova to obtain traveler inquiries and then redirect those travelers to another platform or sales channel to avoid Restova fees.

7. User Accounts

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You may not:

  • Share your account with another person without authorization;

  • Use another person’s account;

  • Impersonate another person or company;

  • Provide false registration information;

  • Use the Platform for unlawful, harmful or fraudulent purposes.

Restova may suspend or terminate any account at any time if we reasonably believe these Terms have been violated.

8. Acceptable Use

You may not use the Platform to:

  • Upload false, misleading or fraudulent information;

  • Publish defamatory, abusive, hateful, offensive or illegal content;

  • Post spam, unsolicited marketing or malware;

  • Harvest, scrape or copy data from the Platform;

  • Build databases, mailing lists or directories using information from the Platform;

  • Interfere with the operation or security of the Platform;

  • Reverse engineer, decompile or attempt to access the Platform’s source code.

The use of traveler or business contact details for unrelated marketing, mass emailing, telemarketing or resale is strictly prohibited.

9. Reviews and Ratings

Travelers may post reviews and ratings about businesses listed on Restova.

By creating an account or listing your business, you acknowledge and agree that your business may receive reviews.

Reviews must:

  • Be based on genuine experiences;

  • Be accurate and constructive;

  • Not include false statements, personal attacks, hate speech or confidential information.

 

Restova may remove, edit or refuse any review at our sole discretion, including where we believe the review:

  • Is fake, misleading or fraudulent;

  • Was posted by a competitor, employee or related party;

  • Contains abusive or offensive language;

  • Violates these Terms.

Businesses may publicly respond to reviews but may not harass, threaten or attempt to intimidate reviewers.

Businesses may not offer incentives in exchange for positive reviews or submit fake reviews about themselves or competitors.

10. Intellectual Property

All content on the Platform, excluding content uploaded by businesses or users, is owned by Wazoefu Technology Ltd or its licensors and is protected by copyright, trademark and other intellectual property laws.

By uploading content to Restova, including company descriptions, tour descriptions, logos, images, videos or reviews, you represent that you own or have permission to use that content.

You grant Restova a worldwide, non-exclusive, royalty-free, transferable and irrevocable license to:

  • Display, publish and reproduce your content;

  • Edit, crop, resize, translate or adapt your content;

  • Use your content in marketing, advertising, search engines, social media and partner websites.

You remain the owner of your original content.

You agree not to copy, reproduce, scrape, distribute or commercially exploit any content from the Platform without prior written permission.

11. Privacy and Data Protection

Your use of the Platform is also governed by our Privacy Policy.

Businesses may only use traveler information received through Restova for the purpose of responding to that specific inquiry.

Businesses may not:

  • Sell or share traveler information;

  • Add travelers to mailing lists without consent;

  • Use traveler information for unrelated marketing.

Restova may store, process and transfer data in accordance with applicable privacy laws.

12. Third-Party Services and Links

The Platform may contain links to third-party websites, social media pages or payment providers.

Restova does not control and is not responsible for any third-party content, products, services, terms or privacy practices.

Your use of any third-party service is at your own risk.

13. Disclaimer of Warranties

The Platform and all content are provided “as is” and “as available” without warranties of any kind.

To the fullest extent permitted by law, Restova disclaims all warranties, including:

  • Accuracy, completeness or reliability of content;

  • Availability, uninterrupted access or error-free operation;

  • Suitability, quality or safety of any tour, accommodation or service listed on the Platform.

Restova does not guarantee that the Platform will always be available or free from viruses, security breaches or technical problems.

14. Limitation of Liability

To the maximum extent permitted by law, Restova and Wazoefu Technology Ltd shall not be liable for any:

  • Loss of profit, revenue, bookings or business;

  • Indirect, incidental or consequential damages;

  • Personal injury, death, theft, accident, travel disruption or property damage;

  • Disputes, claims, cancellations, refunds or failures by a business or traveler.

In all circumstances, Restova’s total liability arising from your use of the Platform shall not exceed the total amount paid by you to Restova during the previous three months.

15. Indemnity

You agree to indemnify and hold harmless Restova, Wazoefu Technology Ltd, its directors, employees and affiliates from any claims, damages, losses, liabilities, costs or expenses arising from:

  • Your use of the Platform;

  • Your breach of these Terms;

  • Your content or listings;

  • Any dispute between you and another user.

16. Suspension and Termination

Restova may suspend, restrict or terminate your account or listings immediately and without notice if:

  • You breach these Terms;

  • You fail to pay applicable fees;

  • You provide false or misleading information;

  • We receive repeated complaints regarding your conduct or services;

  • We believe your use of the Platform creates legal, financial or reputational risk.


Upon termination:

  • Your access to the Platform may be removed;

  • Outstanding fees remain payable;

  • Restova may remove or retain your content at its discretion.

17. Force Majeure

Restova shall not be liable for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, strikes, internet outages, war, terrorism, border closures, pandemics, government action or technical failures.

18. Changes to These Terms

Restova may update these Terms at any time.

Updated Terms become effective once published on the Platform. Continued use of the Platform after changes are published constitutes your acceptance of the revised Terms.

19. Governing Law and Jurisdiction

These Terms are governed by the laws of the United Republic of Tanzania.

Any dispute arising from these Terms or the use of the Platform shall be subject to the exclusive jurisdiction of the courts of Dar es Salaam, Tanzania.

20. Contact Information

If you have questions regarding these Terms, please contact:

 

Wazoefu Technology Ltd

Contacts: https://www.restova.co.tz/contact-us